KEATS Gourmet Pet Food creates premium, chef-prepared meals for dogs and cats using high-quality, natural ingredients designed to support your pet’s health, energy, and taste preferences.

Our recipes use human-grade ingredients, free from artificial preservatives and fillers. Meals are gently cooked to retain nutrients and flavor, ensuring better digestibility and a more nutritious alternative to mass-produced kibble.

Yes, we value our customers who place bulk orders, and we're pleased to offer discounts and promotions for larger quantities. Our bulk order discounts are designed to provide you with cost-effective solutions and additional savings when purchasing in larger quantities.

Yes. We collaborate with pet influencers, veterinarians, content creators, and lifestyle brands who align with our premium, health-forward values. Send us a message to inquire more.

Yes, we are proud to offer a satisfaction guarantee for both our products and services. Your satisfaction is our top priority, and we want you to have complete peace of mind when shopping with us.

For Our Products:
We stand behind the quality and performance of our products. If you are not completely satisfied with your purchase for any reason, please contact our customer support team within [X days/weeks] of receiving your order. We will work with you to either provide a replacement, issue a refund, or find a suitable solution to ensure your satisfaction.

For Our Services:
If you are not satisfied with the service you receive from us, please let us know as soon as possible. We are committed to addressing any concerns or issues you may have and will make every effort to resolve them to your satisfaction.

We offer a variety of convenient and secure payment methods to make your shopping experience as seamless as possible. At [Your Company Name], we currently accept the following payment methods:

1. Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can enter your credit card details securely during the checkout process.
2. Debit Cards: You can use your debit card for payment if it carries a Visa or MasterCard logo. Simply provide your debit card details during checkout, and the payment will be processed securely.
3. PayPal: If you have a PayPal account, you can choose the PayPal payment option during checkout. This allows for a quick and secure payment process using your PayPal balance or linked bank accounts and credit cards.
4. Apple Pay: For customers using Apple devices, Apple Pay is available as a payment method. You can securely complete your purchase using your Apple Pay credentials.
5. Google Pay: Google Pay is an accepted payment method for Android users. It offers a fast and secure way to complete your order with your Google Pay account.

We partner with trusted suppliers to bring fresh meats, vegetables, fruits, and whole grains into every recipe. Whenever possible, ingredients are sourced locally or from regenerative farms to ensure quality and sustainability.

Yes — we offer grain-free, limited ingredient, and customizable options that can accommodate pets with allergies or special dietary needs.

Our meals are gentlycookedto eliminate harmful pathogens while maintaining essential nutrients, making them safe and wholesome.

Yes. We offer a variety of options to accommodate pets with dietary sensitivities or specific nutritional needs.

At KEATS Gourmet Pet Food, we believe every dog deserves real food made with care. Our gourmet recipes are crafted to support healthy digestion, a shiny coat, sustained energy, and overall well-being—because a healthier life starts with what's in the bowl.

Ordering is easy — simply visit our website, choose your pet’s meals or treats, and check out securely online. You can also choose a subscription for automatic deliveries so your pet never runs out.

We currently offer nationwide shipping throughout the United States.

Absolutely — you can update, pause, or cancel your subscription anytime through your online account dashboard.

Yes. KEATS Gourmet Pet Food offers wholesale partnerships for qualified retailers, specialty pet boutiques, groomers, veterinary clinics, and hospitality partners. Contact us for more information.

Since our food is made fresh and we donʼt use any preservatives, itʼs essential that you treat it like real food. When you open the box, take a few packs out and put them in the fridge; store the rest in the freezer. Keep the food at a safe temperature until you’re ready to use it.

To defrost KEATS Gourmet Pet food, just remove it from the freezer and put it into the refrigerator 12 hours before you want to feed it to your dog. Once thawed, the packs should keep safely in the fridge for up to four days. 

To thaw the food more quickly in a pinch, you can run packs under cold water in your sink. However, please know that we prefer and recommend the refrigerator-defrosting method.

If your dog isn’t eating the food and it has been out of the fridge for 2 hours (1 hour if above 90°F), we recommend following USDA guidelines and tossing it out to be as safe as possible—the same way you would with fresh food for yourself and your human family members. Don’t put the food back in the refrigerator—once it’s been out that long, re-cooling won’t make it safe again.

To help your dog adjust comfortably to their new food, we recommend a gradual 7-day transition:

Days 1-2 - Scoop a small amount of KEATS Gourmet into your pup’s current food.

Days 3-4 - Mix 50% of your pup’s KEATS Gourmet with their current food.

Days 5-6 - Mix 75% of their KEATS Gourmet with 25% of their current food.

Day 7 - Serve 100% of their KEATS Gourmet. 

Feeding amounts depend on your pet’s age, size, activity level, and health condition. If you have any questions, our team is happy to help with personalized recommendations.

Daily Feeding Portion

Dog Size

• Extra Small (2–10 lbs): ½ – 1 cup
• Small (11–20 lbs): 1 – 1¾ cups
• Medium (21–40 lbs): 1¾ – 3 cups
• Large (41–60 lbs): 3 – 4¼ cups
• Extra Large (61–80 lbs): 4¼ – 5½ cups
• Giant Breed (81–100 lbs): 5½ – 7 cups

Puppies

Puppies require more calories to support healthy growth.

• Feed 3–4 meals per day until 6 months of age.
• Feed approximately 2x the adult feeding recommendation based on expected adult weight.
• Always provide fresh drinking water

Senior Dogs

Senior dogs may require fewer calories depending on their activity level. Monitor body condition regularly and adjust portions as needed.

Yes! We offer customizable meal plans so you can build meals tailored to your pet’s preferences, sensitivities, and nutritional needs.

KEATS Gourmet Pet Food caters to both dogsandcats with separate nutritious recipes designed for each species.