Shipping & Returns

KEATS Gourmet Pet Food

At KEATS, we stand behind the quality of every meal and treat we craft. Your satisfaction — and your pet’s health — is our highest priority.

 

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📦 Shipping Policy

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed and a second email with tracking information once your order ships.

Shipping Timeframes

• Standard shipping typically arrives within 3–7 business days, depending on your location.

• Expedited shipping options may be available at checkout.

Fresh & Perishable Items

• Fresh meals are carefully packaged with insulated materials and cooling elements to maintain quality during transit.

• We recommend refrigerating or freezing perishable products immediately upon delivery.

Shipping Rates

• Shipping rates are calculated at checkout based on order size, weight, and destination.

• Promotional free shipping offers may apply to qualifying orders.

Shipping Locations

• We currently ship nationwide within the United States.

• For international inquiries, please contact our support team.
  

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🔄 100% Satisfaction Guarantee & Returns

We proudly offer a 100% Satisfaction Guarantee from the date your order is delivered.

If Your Pet Doesn’t Love It

If your pet doesn’t take to their new meals or treats, contact us within and we will:

• Issue a refund to your original payment method, or

• Provide store credit, based on your preference.

We may request feedback or photos to help improve future batches and ensure quality standards.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Please notify us within 7 days of delivery

• Provide photos of the product and packaging

• We will promptly replace or refund the affected items

Return Eligibility

To qualify for a return:

• The request must be submitted within 60 days of delivery

• The product must not be fully consumed

• Original packaging is preferred

Due to the nature of perishable goods, we may not require physical returns in certain cases.

Non-Returnable Items

• Gift cards

• Final sale or clearance items

• Products marked non-returnable at purchase
  
  

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How to Start a Return

Email our support team at support@keatspetfood.com with:

• Your order number

• A brief explanation of the issue

• Photos if applicable

Our team will respond within 1–2 business days.

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Our Commitment

At KEATS, we believe pets deserve better — and so do their owners. If you are not fully satisfied, we will make it right.